incident-management-training-for-senior-managers-2015.pdfVIP专享VIP免费原创优质

DoctorswhoattendthehalfdayIncidentManagementTrainingwillreceiveacertificateofattendanceand3CPD(ContinuingProfessionalDevelopment)creditsfromtheRoyalCollegeofPhysiciansofIreland.NurseswhoattendthehalfdayIncidentManagementTrainingwillget3CEUs(ContinuingEducationUnits)fromAnBordAltranais.TrainersThecourseisdeliveredbytrainedtrainerswhohaveextensivetrainingandexperienceinmanagingandinvestigatingincidentsatlocalandnationallevel,andextensiveexperienceofwritinglocalandnationalincidentmanagementandinvestigationpoliciesandguidelines.CourseCo‐ordinator:MaryKingEmail:mary.king2@hse.iePhone:0579357601FeidhmeannachtnaSeirbhfseSlfilnteHealthServiceExecutiveQualityandPatientSafetyDirectorateIncidentManagementTrainingforSeniorManagersWhatisanincident?Anincidentisaneventorcircumstancewhichcouldhave,ordidleadtounintendedand/orunnecessaryharm.Incidentsincludeadverseeventswhichresultinharmandnear‐misseswhichcouldhaveresultedinharm,butdidnotcauseharm,eitherbychanceortimelyintervention.Incidentscanbeclinicalornon‐clinicalandincludeincidentsassociatedwithharmto:•Ourpatients,serviceusers,staffandvisitors•TheattainmentofHSEobjectives•ICTsystems•Datasecuritye.g.dataprotectionbreaches•Theenvironment.Incidentsincludecomplaintswhichareassociatedwithharmandassuchthesecomplaintsareserviceuserorstaffreportedincidents.1.CoursepurposeThepurposeofthiscourseisthatseniormanagersandsenioraccountableofficerswillgainknowledgeandunderstandingofthegeneralprinciplesandelementsofincidentmanagementparticularlyasitpertainstosafetyforserviceusersandproviders,andthattheywillbeabletoexecutetheirroleinincidentmanagementeffectively.2.CourseobjectivesTheobjectiveofthiscourseisthatseniormanagersandsenioraccountableofficerswillbebetterabletomanageincidents,includingensuringthefollowingintheirrespectiveareasofresponsibility:⇒Efficientmechanismsforincidentidentificationandreporting⇒Enhancedleadershipofincidentmanagementteams,includingensuringthatallaffectedbyincidentsareproperlysupportedandinformed⇒EnhancedinternalinvestigationsthatarecompletedaccordingtoHSEguidelinesinastimelyandascosteffectiveamanneraspossible;whichonlyhaveexternalinputwhendeemednecessarybycompetentHSEinvestigators;whichonlyhavelegalreviewwhennecessary;andwhichproducevalid,reliableandgeneralisabledatatoinformlocalandnationalsafetyimprovements.3.CoursedurationandcontentSeniormanagersmustreceivea3.5houreducationsession,includingtimefordiscussionandquestionsandanswersonincidentmanagement.Thecontentofthe3.5houreducationsessionincludesthefollowing:⇒IncidentManagementPolicy(HSE2013)⇒Guidelinesforthesystemsanalysisinvestigationofincidentsandcomplaints(HSE2012)⇒Guidelinesforlookbackreviews(HSE2008)⇒Rolesandresponsibilitiesofsenioraccountableofficersandseniormanagers⇒Whatanincidentis⇒Aboutanincidentmanagementteamanditsstructureandrole⇒Aboutanincidentinvestigationteamanditsrole⇒WhentoseekexternalexpertinputtoHSEinvestigations⇒Theelementsofincidentmanagement:◊Incidentidentification◊Incidentdisclosure◊Incidentreporting◊Incidentmanagement◊Incidentinvestigation◊Safetyimprovement⇒Supportandmentoringforinvestigators⇒Qualityassuringinvestigations⇒Implementationoflocallyandnationallyapplicablesafetyrecommendationsarisingoutofincidentinvestigations.