Page1of73HealthandSafetyExecutiveReducingerrorandinfluencingbehaviourThisisafree-to-download,web-friendlyversionofHSG48(Secondedition,published1999).ThisversionhasbeenadaptedforonlineusefromHSE’scurrentprintedversion.Youcanbuythebookatwww.hsebooks.co.ukandmostgoodbookshops.ISBN9780717624522Price£11.50Thispublicationisaimedatmanagersinallindustries.Itexplainswhyhumanfactorsareimportantinhealthandsafetyandhowtheyneedtobeassessedandmanagedinthesamewayasotherriskfactors.Itgivespracticaladviceonhowtodevelopsystemsdesignedtotakeaccountofhumancapabilitiesandfallibilities.HSEBooksPage2of73HealthandSafetyExecutive©Crowncopyright2009Firstpublished1989Secondedition1999Reprinted2000,2003,2005,2007ISBN9780717624522Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans(electronic,mechanical,photocopying,recordingorotherwise)withoutthepriorwrittenpermissionofthecopyrightowner.Applicationsforreproductionshouldbemadeinwritingto:TheOfficeofPublicSectorInformation,InformationPolicyTeam,Kew,Richmond,SurreyTW94DUore-mail:licensing@opsi.gov.ukThisguidanceisissuedbytheHealthandSafetyExecutive.Followingtheguidanceisnotcompulsoryandyouarefreetotakeotheraction.Butifyoudofollowtheguidanceyouwillnormallybedoingenoughtocomplywiththelaw.Healthandsafetyinspectorsseektosecurecompliancewiththelawandmayrefertothisguidanceasillustratinggoodpractice.ReducingerrorandinfluencingbehaviourPage3of73HealthandSafetyExecutiveContentsIntroduction4Chapter1Whatare‘humanfactors’?5WhyshouldIbeinterestedinhumanfactorsissuesatwork?6HowdoIknowiftheseproblemsexistinmyorganisation?6Isn’titjustaboutpeople‘takingmorecare’?7Thisseemstobeaverybroadtopicarea,whereshouldIstart?7Isn’tthisgoingtobecostly?7ShouldIseektheviewsoftheworkforceandtheirrepresentatives?8Whatkindofcontrolmeasuresarepossible?8Chapter2Understandinghumanfailure9Humanfailureandaccidents9Thehumancontributiontoaccidents11Causesofhumanfailure12Breakingtherules16Chapter3Designingforpeople19Ergonomicdesign19Designingjobsformentalwell-being21Writingprocedures24Designingwarningsformaximumeffect27HumanReliabilityAssessment28Chapter4Managingtheinfluencesonhumanperformance31Fatigueandshiftwork31Effectiveshiftcommunication33Focusingonbehaviour34Healthandsafetyculture39Chapter5Gettingstarted42WheredoIstart?42Humanfactorsinriskassessments42Humanfactorswhenanalysingincidents,accidentsandnearmisses44Humanfactorsindesignandprocurement44Humanfactorsinotheraspectsofhealthandsafetymanagement45HowcanIdoallofthis?45Checklistforhumanfactorsintheworkplace46Chapter6Casestudies:Solutionstohumanfactorsproblems47Acknowledgements69Glossary69References70Furtherinformation73ReducingerrorandinfluencingbehaviourPage4of73HealthandSafetyExecutiveIntroductionThisguidanceisaimedatmanagerswithhealthandsafetyresponsibilities,healthandsafetyprofessionalsandemployeesafetyrepresentatives.Themessageisthatproperconsiderationof‘humanfactors’isakeyingredientofeffectivehealthandsafetymanagement.Humanfactorsisabroadfieldandorganisationsmayhavevieweditinthepastasbeingtoocomplexordifficulttodoanythingabout.Thisguidanceaimstoovercomesuchfearsbyprovidingpracticalhelponhowtotacklesomeoftheimportantissues.Theguidance:explainshowhumanerrorandbehaviourcanimpactonhealthandsafety;nshowshowhumanbehaviourandotherfactorsintheworkplacecanaffectthen...
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