How-To-Conduct-An-Incident-Investigation.PDFVIP专享VIP免费原创优质

BLUE-Pantone288�GREEN-Pantone356HowtoConductanIncidentInvestigationYourcompanyhasjustexperiencedanincidentresultinginanunintentionalinjurytoaworker.Nowwhat?Reactingquicklytotheincidentwithaprescribedprocedureandactionscandemonstrateyourcompany’scommitmenttosafetyandensuretheproperinformationiscollectedtofulfillanincidentinvestigation’sultimatepurpose–topreventfutureincidents.StepsinanInvestigationProcessTheinvestigationprocessshouldbeginafterarrangingforfirstaidormedicaltreatmentfortheinjuredperson(s).Ingettingstarted,remindeveryoneinvolved—especiallyworkers—theinvestigationistolearnandprevent,notfindfault.Stepsoftheinvestigationprocessinclude:1.Callorgatherthenecessaryperson(s)toconducttheinvestigationandobtaintheinvestigationkit.2.Securetheareawheretheinjuryoccurredandpreservetheworkareaasitis.3.Identifyandgatherwitnessestotheinjuryevent.4.Interviewtheinvolvedworker.5.Interviewallwitnesses.6.Documentthesceneoftheinjurythroughphotosorvideos.7.Completetheinvestigationreport,includingdeterminationofwhatcausedtheincidentandwhatcorrectiveactionswillpreventrecurrences.8.Useresultstoimprovetheinjuryandillnesspreventionprogramtobetteridentifyandcontrolhazardsbeforetheyresultinincidents.9.Ensurefollow-uponcompletionofcorrectiveactions.WhattoIncludeintheDocumentedInvestigationProcessAswithmanyprocesses,preparationanddocumentationarecrucial.Aspartoftheinjuryandillnesspreventionprogram,theinvestigationprocedureshoulddetail:•Whoshouldconductandparticipateintheinvestigation•Incidentstobeinvestigated•Informationtobecollected•Identificationofcausalfactors(oftenreferredtoasrootcauses)•Determinationofcorrectiveactions•Trackingcompletionofcorrectiveactions©2017NationalSafetyCouncilWhoisinvolved-Normally,theinvestigationisconductedbytheinjuredworker’simmediatesupervisor.However,assistancecanalsobeprovidedbythesafetypractitioner,orteammembersfromaninvestigativeorreviewcommitteeorsafetycommitteeifsuchteamsexist.Incasesinvolvingafatality,seniormanagementpersonnel,engineeringstafforlegalcounselmayalsobeinvolved.Thoseparticipatingintheinvestigationwouldincludetheinjuredworker,witnessestotheincidentoreventsprecedingit,andtheinjuredworker’simmediatesupervisorifsomeotherpersonisconductingtheinvestigation.Theinjuredemployeemayalsorequestthepresenceofanemployeerepresentativeduringtheinterviewifcontractualagreementsareinplace.Whatgetsinvestigated-Anyincidentresultinginafatality,seriousinjury,ordamagetoproperty,equipmentorenvironmentshouldbethoroughlyinvestigated.Toobtainthebestpossibledatatoaidinpredictingandpreventingfutureincidents,itisalsorecommendedthatallrecordable,firstaidandnearmiss/closecallincidentsbeinvestigated.Informationtocollect-Thetypeofinformationthatshouldbecollectedduringtheinvestigationprocessincludes:•Workercharacteristics(age,gender,department,jobtitle,experiencelevel,tenureincompanyandjob,trainingrecords,andwhethertheyarefull-time,part-time,seasonal,temporaryorcontract)•Injurycharacteristics(describetheinjuryorillness,part(s)ofbodyaffectedanddegreeofseverity)•Narrativedescriptionandsequencingofevents(locationofincident;completesequenceofeventsleadinguptotheinjuryornearmiss;objectsorsubstancesinvolvedinevent;conditionssuchastemperature,light,noise,weather;howinjuryoccurred;whetherpreventivemeasurehadbeeninplace;whathappenedafterinjuryornearmissoccurred)•Chara...