CrisisManagementThenatureofmanagingcrisesMaster’sthesiswithinBusinessAdministrationAuthors:FredrikHolmgren910128-3597Karl-RikardJohansson891016-6050Tutor:ProfessorMattiasNordqvistJönköpingMay2015Master’sThesisinBusinessAdministrationTitle:CrisisManagement–ThenatureofmanagingcrisesAuthors:FredrikHolmgrenKarl-RikardJohanssonTutor:ProfessorMattiasNordqvistDate:2015-05-11Subjectterms:Crisis,Crisismanagement,CrisisManagementTeams,Organizationalstructure,TeamcoordinationAbstractPurpose-Thepurposeofthisthesisistoproviderecommendationsforcommercialorganizationswhenmanagingcrises.Byexaminingtheongoingoperationsofhealthcareorganizationsthethesiswillinvestigatetheapplicationofasimilarstructuretowardcommercialorganizations.Background-Intheglobalizedafastpacedrealityweoperateinitisessentialfororganizationstobepreparedfortheunthinkable.Thishavebeenillustratednotonlyinreality,butalsoempathizedbyavastamountofresearchers.AsurveymadebySteelhenge,aninternationalconsultancy,arguesthatorganizationsarenotsufficientlypreparedforcrises.Researchershavealsonotifiedthislackofcrisispreparednesswithinorganizations.Wearguethatbeingcrisispreparedisanessentialfactorandresponsibilityforcommercialorganizationsinmodernsociety.Method-Inordertoanswertheresearchquestionswehaveusedaqualitativeresearchmethod.Thequalitativeresearchmethodisfurtherlinkedtothedescripto-exploratorypurpose,abductivereasoninganddirectedcontentanalysisthatprovideamixtureofconceptanddatadrivencategories.Wehaveconductedsemi-structured,one-on-oneinterviewswithinhealthcareorganizationsandcommercialorganizations.Therespondentswerechosenbyapurposiveandself-selectingsamplingmethod.Conclusion-Theempiricalstudysuggeststhattherearelearning’stobeconsideredforcommercialorganizationsbyapplyinghealthcareorganizationsoperationalstructure.Whatcanbeconcludedisthathealthcareorganizationsrelyoncoordinationbetweenindividualsorteamstosolvemulti-functionalissues.CommercialorganizationswouldimplementCMT’stouseasimilarstructurewithalltheessentialfactorsforefficientcoordination.iAcknowledgementsWe,theauthors,wouldliketothankandacknowledgetheindividualswhohelpedandsupportedusthroughouttheprocessofwritingthisthesis.FirstwewouldliketoexpressourgratitudetowardsourtutorProfessorMattiasNordqvistforhissupport,inspirationandavailabilityduringthethesiswritingperiod.Secondlywewouldliketothanktheparticipatingindividualsandorganizationsthatparticipatedandgavevaluableinsightstoourresearch.LastlywewouldliketoacknowledgethesupportandinvaluablefeedbackfromourfellowstudentsatJönköpingInternationalBusinessSchoolaswellasthesupportfromfamilyandfriends.Withoutallofyoursupport,writingthisthesiswouldhavebeendifficult.____________________________________________________________FredrikHolmgrenKarl-RikardJohanssonJönköpingInternationalBusinessSchool2015iiTableofContents1Introduction............................................................................................51.1Background.....................................................................................................................51.2ProblemDiscussion......................................................................................................91.3Purpose...........................................................................................................................121.4ResearchQuestio...
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