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EnhancingSafetyCultureThroughEffectiveCommunicationEnhancingSafetyCultureThroughEffectiveCommunicationAngelicaM.Vecchio-SadusCSIROProcessScienceandEngineering,Box312ClaytonSouthVIC,Australia3169Tel.:+61-3-9545-8679;fax:+61-3-9562-8919E-mail:angelica.vecchio-sadus@csiro.au(A.M.Vecchio-Sadus)Reproducedfrom:A.M.Vecchio-Sadus.Enhancingsafetyculturethrougheffectivecommunication.SafetyScienceMonitor,11(3)(2007)Article2.(www.monash.edu.au/muarc/IPSO/vol11/Issue3/2%20Vecchio.pdf)©CSIROAustralia,2007ABSTRACTSafetycommunicationcomesinvaryingformsincludingpoliciesandprocedures,performancestatistics,hazardandincidentreports,workplaceinductions,riskassessments,andtraining.Effectivecommunicationmechanismsarecriticaltoengagestaffinsafetyactivities,togaincooperationandsupport,andtomaintainapositivesafetyculture.Thesemechanismsneedtocomplementthepracticalandtechnicalsafetystrategies.Clearandconstructivesafetycommunicationcanimproveknowledgeandunderstandingthatpreventsat-riskbehavioursandenhancessafeworkpractices.Acasestudyisusedtoillustratehowanorganisationrespondedtoadecreaseininjuryperformancewithavarietyofsafetycommunicationtechniques.Keywords:Safetyculture;safetycommunication;risk;training;behaviour1INTRODUCTIONCommunicationallowspeople,tasks,processesandsystemstointeractpurposivelyandco-operativelytoachievehealth,safetyandenvironment(HSE)objectives.Thewaywecommunicateaboutsafetywillinfluencewhetherornotpeoplewillunderstandandparticipateinthesafetyprocess,andthelanguageweusewilloftendeterminewhethertheprocessisacceptedorrejected.Merelytrainingpeopletoworksafelywilloftennotbesufficient.Itmaybenecessarytoprovideformsofmotivationandpublicitytoencouragethemtotakeresponsibilityfortheirownhealthandsafety,andthatofothers.Themethodsusedwillneedtocreateanatmospherethatpromotessafebehaviour,andremindsandreinforcesthebenefitsforemployeesandtheorganisationofworkingsafely.HSEpractitionersspendahighproportionofthedaycommunicatingbytelephone,email,writteninstructions,respondingtotechnicalandnon-technicalqueriesfromemployeesandHSEcolleagues,andmakingpresentationstostaffandseniormanagement.Thiscanbemorechallengingwhendealingwithmultipleclients,multiplesitesandmultiplesafetycultures.Theprocessofsafetycommunicationisliketrafficonaroad.Youneedtoplantheroutetoyourdestination,respondtosignalsandsigns,takeadifferentrouteifyourpathisblocked,modifyyourapproachaccordingtotheconditions(motivation,culture,status,etc.),andslowdownwhenrequired.Themeaningofourcommunicationisjustnotwhatthesenderthinksitis–itreliesontheresponsefromtherecipient.Ittakestimeandefforttoperfectthetechniquesthathelpustoconveyoursafetymessageseffectively.Thispaperaddressescommunicationculture,safetycommunicationtools,communicationstyles,andpresentsacasestudyonhowsafetycommunicationwasusedtorespondtoadecreaseininjuryperformance.2SAFETYANDCOMMUNICATIONCULTURETheUnitedKingdomHealthandSafetyExecutive(Booth,1993)hasdescribedsafetycultureas:“…theproductofindividualandgroupvalues,attitudes,competencies,andpatternsofbehaviourthatdeterminethecommitmentto,andthestyleandproficiencyof,anorganisation’shealthandsafetyprogrammes.Organisationswithapositivesafetyculturearecharacterisedbycommunicationsfoundedonmutualtrust,bysharedperceptionsoftheimportanceofsafety,andbyconfidenceintheefficacyofpreventivemeasure.”AVecchio-Sadus1EnhancingSafetyCultureT...