ChangeManagementanintroductionDepartmentofHumanResources2ContentsChangeManagement3WhyareChangeManagementskills4soimportantatMMU?KeyConsiderationsforManaging4ChangeChangeandTransition6Manager’sSelfAssessment7QuestionnaireToolsandResources93ChangeManagementTherearemanydifferenttypesofchangeanddifferentapproachestomanagingchange.Findinganapproachthatsuitsyouandyoursituationgoestotheheartofbeinganeffectiveandprofessionalmanagerintheeducationsector(HEFCE,2003).However,whilstrecognisingeachchangesituationwillbeunique,therearestillanumberofcommonthemesthatwillhelpensurethatthechangeprocessstandsthegreatestchanceofsuccess.ChangeprocessChangeusuallyinvolvesthreeoverlappingaspects:people,processesandcul-tureasshowninFigure1.Figure1Often,theemphasisisupontheprocesses.However,inordertoproperlyembedachange,amanagerneedstobalanceallthreeoftheseaspects.CULTUREPEOPLEPROCESS4WhyarechangemanagementskillssoimportantatMMU?Organisationsundergomajorchangeapproximatelyonceeverythreeyears,whilstsmallerchangesareoccurringalmostcontinually(CIPD,2007).Inthiscontext,managershavetobeabletointroduceandmanagethechangetoensurethattheoverallobjectivesofthischangearemet,whileensuringthattheysupporttheirteamthroughthechangeprocess,bothduringandafterimplementation.Generally,atthesametime,theyalsohavetoensurethatbusinesscontinuesasusual.ParticularlygiventhescaleofMMU’sChangeAgenda,havingeffectivechangemanagersacrosstheUniversityiscrucial.Managingtheimpactofwiderchangeswhilealsoensuringthatlocalchangesareintroducedisoneofthemajorchallengesforusasmanagers.KeyconsiderationsformanagingchangeAsamanagerlookingtobringaboutachange,thefollowingarekeyareastothinkabout:Whatisthenatureandthescopeofthechange?Thisisthefirstthingtothinkaboutbecauseitinfluencesallyoursubsequentactions.Whoisthechangegoingtoimpact?Howareyougoingtokeeppeopleinformed,gettheirfeedbackandgetameaningfulplanforthechange?Whataretheprioritiesforactioninyourenvironment?Managingchangeinvolvesalotofdifferentactivities:oncetheoptionshavebeenconsideredsomedifficultchoicesneedtobemadeaboutwhattofocusoninyourparticulararea/department.Thisapplieswhetherthisisachangeimposedfromelsewhereorachangethatyouareintroducing.Whatneedstobeworkedonfirst?Whatmustbeputinplaceassoonaspossible?Whatisthenatureofyourteam/department/otherareasimpactedbythechange?Itiscrucialtounderstandhowreadyyourteam/departmentistoengagewiththechange.Ifyoumanagechangeinawaythatisnotcongruentwithyourenvironmentitwillatbestproducemoreconflictthannecessaryandatworsenotproducetheresultsthatyouwant.Doasystematicanalysisofthefactorsthatwillsupportprogressandthosethatmighthinderit.Thisenablesyoutodrawupasensibleactionplanbasedontherealenvironmentinwhichyouwork.5WorkingwithpeopleThisisthemostchallengingpartofmanagingchange.Youneedtoconsiderhowtosupportpeoplethroughthechangestheyarefacing,howtoempowerthem,whentoapplypressureandwhennotto.Theconsiderationsbelowshouldhelpyoutothinkthisthrough.HowdoImanagepeoplethroughtimesofchange?HEFCE(2003)suggestthat,whenleadersormanagersareplanningtomanagechange,thefollowingkeyprinciplesshouldbekeptinmind:1.Differentpeoplereactdifferentlytochange2.Everyonehasfundamentalneedsthathavetobemet3.Changeofteninvolvesaloss,andpeoplegothroughthe“losscurve”4.Expectationsneedtobemanagedrealistically5.Fearshavetobedealtwith6.Therearenoeasysolutions7.Adaptprocessestosuitthe...
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