WelcomeHowtoPrepare,ManageandContinueacrisisCrisisManagementIngeWijnja-FontysUniversityofAppliedSciencesMaikeWensveen-TheHagueUniversityofAppliedSciencesRogierRagetlie-ErasmusUniversityRotterdamPeterWurtz-UniversityofAmsterdamMichaelMehrow-WindesheimUniversityofAppliedSciencesWhatisacrisis?Acrisis(fromtheGreekκρίσις-krisis;[1]plural:"crises";adjectivalform:"critical")isanyeventthatis,orisexpectedtoleadto,anunstableanddangeroussituationaffectinganindividual,group,community,orwholesociety.PreparationPreparation•Crisesleadtoalotofinsecurityandeverycrisisisdifferent.However,itisstillpossibleandusefultoprepare•Preparation(‘thecoldfase’)originatesfromthefollowingelements:1.Acrisisplanwithuniformproceduresandstartingpoints2.Inventarisationcrisisscenario’s(highimpact)3.Practice,trainingandeducatingcrisisteamsandcrisisfunctionaries4.Investinrelationshipswithsecurity-andcrisispartners5.Drawlessonsfromincidentsencrises(evaluation)Preparation:crisisplan(1)Strategical&tacticallevelofthecrisisorganisation(managingboard)Indexcrisisplan:•Strategicalstartingpointsforcrisismanagement•Compositioncrisisteams&tasks,responsibilities&competences•Proceduresfornotification,alarm&upscaling(criteria)•Processes:crisiscommunication,coördinationendecision-making•Attachments:•Operationframeworkcrisisscenario’s•Practicaltoolsforcrisisteams•StakeholdersPreparation:inventarisationscenario’s(2)Fromgenerictospecific…………Whatkindofscenario’sdoyouwanttoprepareyourHEIfor?•Startwiththeriskprofileinmind:targetgroups,locations,societaldevelopments,buildings,environment•Thenthinkofcrisisscenario’swithahighimpact•Operationframeworkformanagingtheimpact:•Whicharetheareasofimpact?•Whatarethecriticalmoments?•Aboutwhichissuesshouldacrisisteamtakedecisions?•Whoareyourmostimportantstakeholders?Preparation:OTO(3)•Crisisteamspracticewithcrisisscenario’s•Memberstrainskills•Educateaboutcrisismanagementprocedures(internal&governmental)Preparation:investinnetwork(4)Whoareyourmostimportantstakeholders?Gettoknowthemandinvestintherelationship…External•Safety:police,justice,municipalities,safetyregions,firedepartment•Companies(hiredandinthearea)•Insurance,experts•Educationinstitutionsdomesticandabroad&networks………..Internal•Studentrepresentation•Studentassociationandsororities•Services•Education&researchPreparation:learningfromincidents(5)•(Almost)incidentsandcrisissituations•Withinternalandexternalstakeholders•Educationandservices•Crisisteamsand‘regular’organisation•Translatelessonslearnedto(new/altered)proceduresandagreements•UseasinputforpracticeCrisisscenario’sQuestionscasestudies1.Calamityabroad2.Widespreadexamfraud/theft3.(Threatof)schoolshooting•Howwellareyouprepared?•Whodoyounotify/involve?•Howdoyouactduringtheincident?(whatarethecriticalmomentsanddecisions)?•Whatarethefocusareasforthefollow-upphase?acrisis?!Howtomanage,Alarm,upscalinganddownscaling•Alarm:•Whosoundsthealarm?•Whatteam(s)willbealerted?•Inwhichsituationsshouldanalarmbesounded?•Upscaling•Whatcriteriaplayapart•(Organisational,financial,communicative,etc.)•Conferencingmethod:•BOBprocedure;-Forminganimageofthesituation(Beeldvorming)-Judgingthesituation(Oordeelsvorming)-Decision-making(Besluitvorming)•DownscalingForminganimageofthesituationSituation-analysis.Forminganimageofthesituationstar...
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