New Supervisor Skills for Success.pptxVIP专享VIP免费原创优质

NewSupervisor:SkillsforSuccessKelleySchoolofBusinessDiscussion#85CarlaLetschWhatdoesthecompanyexpectfromsupervisors?StayawareofthebigpictureCreateaproductiveenvironmentforyouremployeesMakedecisionsonyourownImplementnewprogramsandmethodsInformyourpeopleaboutcompanypoliciesandproceduresTeacheffectivelyTheRoleoftheSupervisorSettinggoalsDemonstratingeffectivebehaviorsDecision-makingManagingChangeTimeManagementCommunicationSkillsEffectiveMeetingSkillsMotivationDelegationTrainingSetpersonalandprofessionalgoalsWritedownyourgoalsDiscusswithyoursupervisorandyourteamReviewoftenTakeactiontogetideasandplansacceptedGetemployeesupportConvinceyoursupervisorandseniormanagementEffectivebehaviorsPatienceToleranceSensitivityEmpathyDecisivenessSenseofhumorDecisionMakingBetrulyopen-mindedAvoidtakingsidesRecognizeyourownbiasDon’tlettitlesorprestigeinfluenceyourdecisionsAvoidabsolutewordingsinyourdecisionsQuestionstoaskbeforemakingadecisionDoIhaveenoughinformationtomakeadecision?WhatwouldbetheworstpossibleresultifImakethatdecision?DoIneedtomakeadecisionatthistime?AmIthebestpersontomakethedecision?Don’tbeafraidtotakeariskMakethattoughdecisionBelieveinitandpromoteitSellitBeforesellingyourdecisionWhatinformationshouldbeprovided?Whatmediumwillbethemosteffective?Ismypresentationphrasedinlanguagethatwillgainsupportforthedecision?WhatnegativeresponsesmightIreceive?WhenandhowwillIpresent?Whatquestionsarelikelytocomeup?Sellyourdecisionstothefollowing:ImmediatesupervisorOthersupervisorsthatneedtobeinformedEmployeeaffectedbythedecisionEmployeesindirectlyaffectedTomanagechange:DeterminethemethodforintroducingandsellingthechangetoyourteamBreakthechangedownintosmallerstepsCreateacontingencyplanMonitortheimplementationofthechange,includingresultsandbehaviorsAcceptandplanfortheresultsofchangeSellthechange1.Presentthechangetoemployeesinclearandspecificlanguage2.Putyourideasinapositive,constructivelight3.Stressyourwillingnesstohelpemployeesadapt4.Askemployeeshowtheyplantodealwithit5.Ifchangehasunintendedresults,beopentoreviewManagingYourTimeWhataresometimewasters?HowtomanageyourtimePrioritizeyourworkAssesshowyouarecurrentlyspendingyourtimeTodolistsPlanyourtasksdailyEvaluatetimemanagementseveraltimesduringthedayCommunicationSkillsPresentoneideaatatimeKeepitsimpleMakeitbriefPersonalizeittotheotherpersonUsetherighttoneofvoiceandbodylanguageGetacceptanceofeachideaRespondtotheemotionsofthepersonAppreciateyourlistener’sconcernsEncouragelistenerstoexpressthemselvesStepstoimprovelisteningskillsAskquestionsConcentrate–stayfocusedIdentifythemainideaListenfortherationaleListenforkeywordsOrganizeinyourmindTakenotesRoleoftheFacilitatorStaycalm–don’ttakesidesKeepontheagendaStartandendthemeetingontimeEncourageparticipationPraisewithareasonMeanwhatyousayBalanceyourpraiseImmediatelyaftertheeventPublicorprivateCriticismDoitasquicklyasyoucanafterdiscoveringtheproblemLimitcommentstotheperson’sactionsinthissituationLetthemdosomeofthetalkingBeconsiderateDon’tmixcriticismwithpraiseDon’tplaypsychiatristMakeitprivateEffectiveDelegationSkillsImprovesproductivityCanconcentrateonsupervisoryresponsibilitiesDevelopsskillsinothersMorejobsatisfactionforemployeesHelpsevaluatepeopleHowtodelegatebetter?ClearlydefinewhatyouwantyouremployeestodoEncouragepeopletolearnandmaketheirowndecisionsDon’ttakeanassignmentbackafteryou’vedelegateditHowtodealwiththeneedsofyouremployees:Becourteous,friendlyandinterestedOfferassistancewhenneededListenpatientlyObservetheirworkandgivethemfeedbackMakegoalsreasonableWhatdoemployeeswantfromtheirjobs?1.Appreciation2.Recognition3.Involvementwiththecompany4.Comfortableworkenvironment5.MoneyWhatelse?SecurityandstabilitySocialneedsIndependenceEvaluationQuestionsUse:a.Stronglyagreeb.Agreec.Disagreed.Stronglydisagreee.Don’tknow1.Ifoundthepresentationofmaterialeasytounderstand.2.Thisdiscussionsessionincreasedmyknowledgeonthesubjectpresented.3.Iwillbeabletousesomeoftheinformationfromthisdiscussionsessioninthefuture.4.Thepresenterwaswellpreparedforthisdiscussionsession.5.Thispresentationshouldberepeatedinfuturesemesters.