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WeatherandEnvironmentalServices-QMSManualDocumentTitle:Managementofnonconformingprocess,productandserviceDocumentOwner:FirstnameSurnameDocumentLevel:ProcessdescriptionReferenceNo.:Q2-830-01Revision:10APage:1of6pagesReadOnlyCopy–Seeintranetforlatestrevisionhttp://ecollab.ec.gc.ca/theme/wesqms/quality%20manual/forms/allitems.aspx?pflg=1033&1.0PurposeThepurposeofthisdocumentistoguideanddirectthemanagementofnonconformingprocessandproductwithintheWESqualitymanagementsystem.ThisrelatestothefollowingclausesoftheISO9001:2008standardandtheWES-WSCQMS.8.2.3–monitoringandmeasurementofprocess8.2.4–monitoringandmeasurementofproduct8.3–controlofnonconformingproductThisdocumentalsoprovidesguidanceontherelationshipofthesethreerequirementstoclauses8.5.2and8.5.3regardingcorrectiveandpreventiveactions.Notethattheterm“product”alsoincludesoutputsthataregenerallyreferredasservicesintheday-to-dayterminologyoftheWES-WSCcommunity.2.0BACKGROUNDTheISO9001standardrequiresthemonitoringandmeasurementofbothprocessandproduct.Thestandardrequiresthattheorganization:a)Monitorandmeasureproductcharacteristicsatdifferentstagesofproductrealizationtoverifythatrequirementshavebeenmet.b)Maintainevidencethatacceptancecriteriahavebeenmet.c)Delivertheproductonlyafterplannedarrangementshavebeencompleted.d)Controlproductthatdoesnotmeetrequirementsandkeeprecords.SeeSection4forthedefinitionofnon-conformance.ApprovalAuthority:Manager,QMOApprovedby:FirstnameSurnameDate:2015-04-20WeatherandEnvironmentalServices-QMSManualDocumentTitle:Managementofnonconformingprocess,productandserviceDocumentOwner:FirstnameSurnameDocumentLevel:ProcessDescriptionReferenceNo.:Q2-830-01Revision:9APage:2of6pagesReadOnlyCopy–Seeintranetforlatestrevisionhttp://ecollab.ncr.int.ec.gc.ca/theme/WESQMS/Quality%20Manual/Forms/Control%20of%20Nonconforming%20Product.aspxPOCPARrequired?ENDYesNo3.13.23.33.43.3.63.83.73.53.93.0QMSREQUIREMENTSFORNONCONFORMANCETRACKING–ProcessFlowchartStart:Non-conformancedetectedCommunicatethenon-conformancetothemanager/processownerCommunicatedecisionsresultsPODetermineimpactKeeprecordsCPARQ2-850-01PODeterminecourseofactionsQF-830-01,CorrectiveorPreventiveActionRequestCPARActionaccordingto3.4WeatherandEnvironmentalServices-QMSManualDocumentTitle:Managementofnonconformingprocess,productandserviceDocumentOwner:FirstnameSurnameDocumentLevel:ProcessDescriptionReferenceNo.:Q2-830-01Revision:9APage:3of6pagesReadOnlyCopy–Seeintranetforlatestrevisionhttp://ecollab.ncr.int.ec.gc.ca/theme/WESQMS/Quality%20Manual/Forms/Control%20of%20Nonconforming%20Product.aspxProcedurenotes:EachWESprocessmusttakethefollowingstepstoensurethatitmeetstherequirementsoftheWES-WSCqualitymanagementsystemandbyextension,complieswiththeISO9001standard:3.1.Nonconformance(NC)detectedandlogged.3.2.Communicatethenon-conformancetothemanager/processowner3.3.ThePOhastodeterminetheimpactofthenonconformance,andtheimportanceofit.3.4.ThePOhastodeterminethecourseofactionsbetween7choicesanddocumentjustification:1-Donothing2-Acceptthenon-conformanceandrelease3-Correctthenon-conformance4-Monitorthenon-conformance5-Informtheappropriateprocessowner6-EscalatetoCPAR7-Initiateanopportunityforimprovement3.5.Implementthedecisiontakenin3.4.3.6.ThePOhastodetermineifCPARisrequired.3.7.Ifyes,thePOhastofollowsthecorrectiveandpreventiveactionsrequestprocess.SeeQ2-850-01.3.8.The...