Drivingataxicanbeadangerousjob.Themostseriousworkplaceviolenceissuesfacingtaxidriversarehomicideandphysicalassaults,whichareoftenrelatedtoarobbery.1Violenceisoftenaleadingcauseoftaxidriverdeaths,alongwithmotorvehiclecrashes.1Workplaceviolencecanresultininjuriesanddeathsandincludesbothphysicalassaultsandverbalabuselikeyellingorname-calling.Thisfactsheetrecommendsstrategiesfortaxidriverstopreventorreducethelikelihoodofviolenceduringashift.Youcanreducetherisk–here’show.HowtoPreventRobberyandViolenceDEALINGWITHCASHLesscashinyourtaximakesyoualesslikelytargetforrobbery.VISIBILITYGreatervisibilityintoyourtaxicanhelpreduceviolence.•Minimizecashonhandbymakingdepositsduringyourshift.•Wherefeasible,usecashlesssystemstolimittheamountofcashonhand.•Postdecalsstatingdrivershavelimitedcashonhandonthepassengerdoorsorwindows.OPERATINGTHETAXIAskyourcabcompanytoequipyourtaxiwithsafetymeasures.•Installandmaintainsecuritycamerasandpostdecalsshowingthetaxihascamerasonthepassengerdoorsorwindows.•Installandmaintainasilentalarm.•Installandusebullet-resistantbarriers.•Usepersonalandvehicletrackingdevices,suchasglobalpositioningsystems(GPS),soyoucanbelocatedifyouneedhelp.•Turnontheinsidedomelightduringpickupsanddrop-offs.•Checkinregularlywithadispatcheroranotherdriver.•Useandpracticeanemergencycommunicationsystemwithadispatcheroranotherdriver.•Keepthetaxiinwell-lit,highlyvisibleareaswhennotmoving.•Donottintwindowssodarkthatpeoplecannotseeinsidethetaxi.•Keepwindowscleanandfreefromunneededsignsorpostings.Photobyvolare2004/ThinkstockImages1ChaumontMenendezC,Socias-MoralesC,DausMW[2017].Work-relatedviolentdeathsintheUSTaxiandLimousineIndustry2003to2013.JOccupEnvironMed59(8):768–774.https://doi.org/https://doi.org/10.1097/JOM.0000000000001071.GETINFORMATIONFindNIOSHproductsandgetanswerstoworkplacesafetyandhealthquestions:1-800-CDC-INFO(1-800-232-4636)|TTY:1-888-232-6348CDCINFO:www.cdc.gov/info|www.cdc.gov/nioshMonthlyNIOSHeNews:cdc.gov/niosh/eNewsFindcomplianceassistanceresources,OSHAstandards,orfileaconfidentialworkplacesafetyandhealthcomplaint:1-800-321-OSHA(6742)|TTY:1-877-889-5627|www.osha.govTwice-monthlyOSHAeNewsletter:osha.gov/quicktakesSUGGESTEDCITATIONNIOSH/OSHA[2019].NIOSHfastfacts:taxidrivers—howtopreventrobberyandviolence.ByChaumontMenendezC,DalseyE.Morgantown,WV:U.S.DepartmentofHealthandHumanServices,CentersforDiseaseControlandPrevention,NationalInstituteforOccupationalSafetyandHealth,DHHS(NIOSH)Publication2020-100,https://doi.org/10.26616/NIOSHPUB2020100revised112019.Washington,DC:U.S.DepartmentofLabor,OccupationalSafetyandHealthAdministration,DOL(OSHA)PublicationNo.3976,https://www.osha.gov/Publications/OSHA3976.pdf.DOI:https://doi.org/10.26616/NIOSHPUB2020100revised112019DHHS(NIOSH)PublicationNo.2020-100(revised11/2019)DOL(OSHA)PublicationNo.3976November2019•Donotchaseafterfareevaders.•Askyourcabcompanytoprovidesafetytrainingonhowtorecognize,avoid,orcalmpotentiallyviolentsituations.•Donotresistarobbery.Letrobberstakeyourmoney.•Donotacceptpassengerswhocannotprovideadestination.•Notifyadispatcheroranotherdriverimmediatelywhenpickingupapassenger.•Notifyadispatcheroranotherdriverimmediatelyifpassengerschangedestinationsoncetheyareinthetaxi.•Notifyadispatcheroranotherdriverifdrivingtocertainareasfeelspotentiallyunsafe.DEALINGWITHCUSTOMERSPrepareforpossibleunsafesituationswithcustomers.PhotobyAidon/GettyImages
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